Westview Hospital wants to keep you informed of what we are doing to improve upon patient satisfaction – your satisfaction – and how we are continually challenging ourselves to provide the best patient-centered osteopathic care in the state of Indiana.

When you are an inpatient at Westview Hospital, you may receive a visit from one of our hospital ambassadors. The ambassador will inquire about your satisfaction with our services and care, and direct any of your concerns to the appropriate hospital department and staff.

As an inpatient or outpatient, you may also receive a formal questionnaire in the mail. We encourage you to complete the questionnaire and return it to the survey company. Your input is very important to us and provides us with pertinent information that helps us to continually improve upon the services we provide for you and your family. In addition, this information also helps us to look at our performance comparatively against other health care providers.

Westview Receives Recognition for Excellence in Quality

Westview Hospital, along with other hospitals nationwide, participated in the government’s standardized patient satisfaction survey program called Hospital Consumer Assessment of Hospital Providers Survey (HCAHPS).  Here is how patients at Westview recently rated their satisfaction:

Second Quarter 2010 HCAHPS (Patient Satisfaction Survey) Report

--Inpatient Satisfaction Scores Surpassed National Averages:

• Rate the hospital – Definitely Yes...Westview 71%, National Average 65%
• Staff talk about help when you left – Definitely Yes...Westview 83%, National Average 81%

We hope you find these results helpful and comforting.

Medical Director of Quality and Utilization Review:

James Williams, D.O., CHCQM, FAIHQ

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